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Auto-reply to 'Where Is My Order?' Emails with Shopify, Gmail and OpenRouter AI

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Created by: uzman || uzman-ai
uzman

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Last update 4 months ago

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What This Workflow Does
Automatically handles customer support emails about Shopify orders using AI. When customers email questions like "Where is my order?" or "When will it arrive?", this workflow:

  • Receives the email via Gmail trigger
  • Classifies the email to identify order-related queries (WISmo - Where Is My Order)
  • Retrieves real-time order data from your Shopify store
  • Generates a friendly, personalized response using AI
  • Sends an automatic reply directly to the customer

Key Features

✅ Smart email classification (handles only order-related queries)
✅ Real-time Shopify order lookup
✅ Natural, empathetic AI responses
✅ Fully automated - no manual intervention needed
✅ Non-order emails are filtered out automatically

Setup Requirements
Estimated setup time: 20-30 minutes
You'll need:

Gmail account (for receiving/sending emails)
Shopify store with Admin API access
OpenRouter API key (for AI model)

Setup steps:

  1. Gmail: Connect your Gmail account to the trigger node (watch this tutorial)
  2. OpenRouter: Sign up at openrouter.ai and add your API key
  3. Shopify: Create a custom app in your Shopify admin with read_orders permission

Detailed setup instructions are included in the workflow's sticky notes.
Use Cases

  1. E-commerce stores with high email volume
  2. Small businesses wanting to automate order inquiries
  3. Shopify merchants looking to improve response times
  4. Support teams needing 24/7 automated assistance

Notes

Only responds to order-related emails automatically
Other emails are ignored (passed to "No Operation" node)
Customize the AI's tone and behavior in the Agent node's system message
Safe and secure - only reads order data, doesn't modify anything